Return & Refund Policy

At Noorah Wear, we take care to ensure every order is prepared and dispatched to a high standard. Please read our policy carefully before placing your order.

No Voluntary Returns

Noorah Wear does not offer voluntary returns, refunds or exchanges for change of mind, personal preference, colour, style or fit, except where you have a legal right to cancel or return your order under applicable consumer law.

This policy does not affect your statutory rights.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible after delivery.

Please provide your order number, full name, product name and clear photographs showing the issue.

Items should remain unused and in their original condition where reasonably possible while we assess the issue.

Refunds & Replacements

If we confirm that an item is faulty, damaged or incorrect, we will provide an appropriate remedy, which may include a replacement or refund, depending on the circumstances and your statutory rights.

Approved refunds will be returned to the original payment method.

Return Shipping

Where we require a faulty, damaged or incorrect item to be returned, we will provide return instructions and cover reasonable return costs where required by law.

Sale Items

Sale and promotional items are not eligible for voluntary returns or exchanges.

This does not affect your statutory rights, including your rights in relation to faulty, damaged or misdescribed goods.

Your Statutory Rights

Nothing in this policy excludes or limits any rights you have under applicable UK consumer law.

Contact Us

For questions regarding an order, refund or faulty item, please contact us through our live chat by clicking the chat icon in the bottom-right corner of our website. Our team will respond as soon as possible.